Job Description
Salary: $3,874.75 - $5,812.17 Monthly
Location : COA - Elizabeth City, NC
Job Type: Full Time
Division: Center of Teaching & Learning Excellence (DOL)
Department: Distance Education Programs
Opening Date: 09/14/2026
Closing Date: 9/28/2026 11:59 PM Eastern
FLSA: Exempt
About COA: College of The Albemarle, located in Elizabeth City, North Carolina, is the state's first community college, founded in 1961. We strive to transform lives by inspiring and empowering individuals and communities of our seven-county service area. Through our four locations, we provide quality college transfer and career and technical education to residents in northeast North Carolina.
Description Salary is based on education and experience. This position is NOT a remote position. This is an on-site position located on the COA Elizabeth City Campus. The Learning Management System (LMS) Administrator is responsible for the administration, configuration, maintenance, integration, and optimization of the College's Learning Management System (LMS) and related instructional technologies. The position provides enterprise-level systems administration, technical analysis, and user support to ensure the LMS supports effective teaching, learning, regulatory compliance, and institutional operations. The LMS Administrator serves as the college's primary system administrator for the LMS and is expected to work independently, exercise sound judgment resolve complex problems through to documented resolution, and manage assigned work to completion within established timeframes.
The LMS Administrator collaborates with Information Technology, Academic Affairs, Continuing Education, other college departments and with LMS vendors, external support resources, and peer user groups to support system functionality, enterprise integrations, instructional technologies, accessibility compliance, and continuous improvement initiatives.
The LMS Administrator receives general supervision from the Director of Distance Education.
Examples of Duties Learning Management System Administration (35%) - Administer, configure, maintain, and optimize the College's LMS and related instructional technology systems.
- Manage system settings, user permissions, course lifecycle processes, software updates, and system maintenance.
- Monitor system performance and troubleshoot complex LMS issues to ensure reliable operation; document the resolution of each issue in the ticket, changelog, or maintenance log according to standard operating procedures.
- Receive, prioritize, resolve, and close help desk tickets and support requests for the LMS and related systems within established College response and resolution expectations.
- Create, maintain, and execute a recurring schedule of LMS configuration changes, validation checks, and preventative maintenance tasks.
- Manage term rollover, course shell creation, course cross-listing, and end-of-term archiving in accordance with the academic calendar and established standard operating procedures.
- Manage backup, storage, and data retention practices within contracted limits, and audit user roles and elevated permissions on a recurring basis.
- Serve as the first point of response for LMS outages and emergencies, including notification of affected users and College leadership, and post-incident documentation
Systems Analysis and Integration (20%) - Analyze business and technical requirements related to LMS operations and instructional technology.
- Configure, test, and maintain integrations between the LMS, LTI systems, and third-party applications.
- Collaborate with Information Technology to support system architecture, integrations with SIS systems, APIs and data integrations, and authentication systems.
- Verify enrollment and data synchronization between the LMS and College enterprise systems; research discrepancies and resolve or escalate them promptly.
- Evaluate and test proposed system changes, enhancements, and third-party tools in a non-production environment before implementation, and document the results.
- Serve as a technical lead for LMS migrations, platform implementations, and major upgrades, including planning, configuration decisions, testing, defect tracking, and stakeholder communication.
User Support and Training (25%) - Provide advanced technical support and consultation to faculty, staff, and students regarding LMS functionality and instructional technologies.
- Develop and deliver training and resources supporting effective LMS use, accessibility, and online instruction.
- Identify recurring support requests and address them at the source through a system fix, a published resource, or a process change.
- Communicate system changes, planned maintenance, and outages to affected users in advance and in plain, role-appropriate language.
- Cross-train Distance Education staff so that coverage of essential LMS functions exists during term starts, peak periods, and periods of unavailability.
Reporting, Compliance, and Continuous Improvement (20%) - Develop reports and analyze LMS data to support institutional planning and regulatory compliance.
- Monitor compliance with applicable federal, state, accreditation, accessibility, and College requirements.
- Participate in committees, technology initiatives, and perform other duties as assigned.
- Develop, maintain, and annually review written standard operating procedures and technical documentation for LMS and instructional technology processes.
- Report help desk and support activity - including volume, response time, and resolution - to the Director of Distance Education on a recurring basis.
- Monitor vendor release notes, product updates, and professional user groups; recommend improvements aligned with College priorities.
Typical Qualifications Required - Bachelor's degree in Information Technology, Computer Science, Educational Technology, or a related field; or an equivalent combination of education and experience.
- Three (3) years of progressively responsible experience administering enterprise learning management systems or comparable enterprise software.
- Experience supporting instructional technologies and providing technical support in a higher education or similar environment.
- Demonstrated experience independently diagnosing and resolving complex technical problems through to resolution with minimal supervision.
- Demonstrated experience producing written technical documentation, standard operating procedures, or user-facing materials.
- Demonstrated experience managing multiple concurrent assignments and deadlines and completing them as committed.
Preferred - Master's degree in a related field.
- Experience administering Moodle and/or Canvas in an enterprise or higher education environment.
- Experience integrating LMS platforms with Ellucian Colleague or other enterprise systems.
- Experience with APIs, LTI tools, authentication technologies, and educational technology.
- Experience leading or providing technical support for an LMS migration or major platform implementation
Knowledge, Skills & Abilities Knowledge of: - Knowledge of enterprise learning management systems, instructional technologies, and systems administration.
- Knowledge of systems analysis, software integrations, APIs, security principles, and accessibility standards.
- Knowledge of FERPA and other applicable requirements governing the confidentiality and integrity of student and employee records.
Ability to: - Analyze complex technical issues, identify root cause, evaluate alternatives, select a course of action, and implement effective solutions.
- Exercise critical thinking and sound judgment when interpreting college policies, procedures, technical requirements and vendor guidance.
- Distinguish routine matters that may be decided independently from non-routine or high-impact matters that require consultation with, or approval from, the Director of Distance Education and/or IT.
- Anticipate the downstream impact of configuration and access decisions on students, faculty, academic records, and institutional operations before acting.
- Translate complex technical information into clear, plain language explanations and written documentation for audiences with varying levels of technical proficiency.
- Manage multiple priorities while maintaining confidentiality and professionalism, and to exercise discretion when handling sensitive student and employee information.
- Work collaboratively as a member of the Distance Education team and across College departments, and to sustain effective working relationships with faculty, staff, students, IT, and vendors.
Skills: - Strong analytical, organizational, communication, and customer service skills, including attention to detail and accuracy.
Working Conditions Work is performed primarily in a climate-controlled office environment with frequent computer use. Occasional evening or weekend work may be required to support system maintenance, upgrades, training, or emergency troubleshooting.
Physical Requirements Requires prolonged periods of sitting and computer use; frequent operation of computers and standard office equipment; occasional standing, walking, and lifting up to 25 pounds; and the ability to communicate effectively in person, by telephone, and electronically.
College of The Albemarle is an Equal Opportunity Employer and is committed to providing a welcoming and inclusive learning and working environment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal or North Carolina law and COA policies.
Employment with College of The Albemarle is contingent upon the satisfactory results of background and reference checks.
College of The Albemarle does not provide work visa sponsorships. To be considered for employment, applicants must be permitted to legally work in the United States without employer sponsorship.
Inquiries regarding non-discrimination policies and employment questions may be directed to Human Resources | coa_hr@albemarle.edu
Retirement, Health Insurance., Holidays, Annual/Sick Leave
01
Which of the following best describes your educational background?
- High school diploma or equivalent
- Associate's degree in Information Technology, Computer Science, Educational Technology, or a related field
- Bachelor's degree in Information Technology, Computer Science, Educational Technology, or a related field
- Currently enrolled in an undergraduate program with no relevant work experience.
- Master's degree in Information Technology, Computer Science, Educational Technology, or a related field.
- Doctoral degree
- Degree in an unrelated field, but I have an equivalent combination of education and relevant work experience.
- Currently working in an undergraduate program with no relevant work experience.
02
How many years of progressively responsible experience do you have administering enterprise learning management systems (LMS) or comparable enterprise software?
- Less than 1 year
- 1-2 years
- 3+ years
- No experience administering enterprise systems
03
What is your level of experience supporting instructional technologies and providing technical support?
- No experience providing technical or instructional technology support.
- Experience providing general IT support in a retail or commercial business setting only.
- Experience using LMS software as a student or end-user only.
- Experience supporting instructional technologies and providing technical support in a higher education or similar public-sector environment.
04
The anticipated salary for this position is $46,497-$69,746 annually, based on the College's established compensation plan and the selected candidate's applicable education and experience. If selected, are you willing to accept employment within the advertised salary/range as determined by the College based on the College's salary structure and weighted experience and education?
- Yes, I am willing to accept an offer within the advertised salary range based on my qualifications and the College's salary structure.
- Yes, but I would like the opportunity to discuss salary placement within the posted range if an offer is extended.
- No, I am not willing to accept a position within the advertised salary range.
Required Question
Job Tags
Full time, Work experience placement, Casual work, Work at office, Afternoon shift