Job Description

IT Director

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry. With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city's identity, TLC is entering a new era of dignity, accountability, and collaboration across the for-hire vehicle sector. TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities. As the Director of IT, you will be responsible for the end-to-end management and support of TL C's database systems, ETL processes and cloud infrastructure, and will play a key role in driving the agency's mission forward. With your expertise in database management and cloud infrastructure, you will provide oversight, direction, and mentorship to the IT team, ensuring the environment is optimized for the business. You will play a key role in consolidating and upgrading TLC's legacy systems and managing vendors. You will be an instrumental member of the TLC's IT department, working closely with peer teams to maintain standards and methodologies.

Key Responsibilities

• Lead data migration and data integration efforts for large-scale modernization projects, from planning through execution.
• Implement and manage infrastructure for Informatica, MS SQL, Oracle, and Databricks, applying deep ETL processing knowledge.
• Ensure smooth, reliable operation of Informatica tools through effective repository management.
• Manage and optimize Azure cloud services and instances to ensure cost efficiency across the organization.
• Plan, define and maintain policies, standards, configuration and operating procedures and guidelines regarding data security, identity and access.
• Manage and monitor data security, confidentiality, integrity, and availability.
• Identify probable system exposures, compromises, problems or design flaws and derive a remediation plan.
• Support application development by providing security design assistance on new products and internally developed projects.
• Provide flexible, on-call support to troubleshoot and resolve production issues as they arise.
• Administer internal processes, procedures, and controls to maintain data integrity and operational consistency.
• Investigate and document service-impacting issues, outages, and downtime and drive resolutions.
• Drive continuous improvement initiatives, including leading database and ETL projects using Agile methodologies.
• Develop and maintain TLC's cloud platform infrastructure across multiple locations.
• Manager technology projects and programs as assigned.

Minimum Qualifications

A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position; or, Education and/or experience which is equivalent to "1" above.

Preferred Skills

- 5+ years' experience managing IT teams, setting performance goals, conducting performance evaluations and creating training and personal/professional development plans. - 7+ years of experience in CRM systems, ETL processes and cloud infrastructure. - 7 + years of experience in SQL. - Have a proven track record of successfully recovering systems in the event of failures - Excellent interpersonal, organizational, written and oral communication skills with the ability to effectively communicate up and down the organizational hierarchy. - Ability to multitask and be pro-active in a fast-paced environment. - Willing to occasionally travel within the five boroughs to other NYC office locations. - Experience with Salesforce CRM will be preferred.

Residency Requirement

New York City Residency is not required for this position.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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